Access the Yukon Telehealth Network

Get started with Telehealth

The Yukon Telehealth Network allows patients and health care providers to connect using secure video for some health care appointments. 

Depending on the appointment, you may attend from a Yukon health centre or from home using your personal device. 

Telehealth can reduce the need to travel long distances for care. It does not replace in-person visits when a physical exam or emergency care is needed. 

About Telehealth

Telehealth helps you access care closer to home or without travelling. The services are free for Yukoners and are available by referral from a health care provider. 

The Yukon Telehealth Network offers: 

• Secure and confidential video appointments
• Access to specialists unavailable locally
• Fewer trips for patients in rural and remote communities
• Options to attend from a health centre or from home, when appropriate 

Telehealth appointments

We only collect information needed to book and support your appointment. 

Appointments can take place: 

• in a private room at a Yukon health centre or facility; or
• from home using a secure video link on a computer, tablet or smartphone. 

Telehealth appointments are scheduled during regular operating hours, excluding statutory holidays. 

• Monday to Friday
• 8:30 am to 4:30 pm Yukon Time
• Closed from 12 to 1 pm 

Availability may vary by provider and clinic scheduling. 

If you have questions about your appointment, contact your health care provider. 

If you have audio or video issues, read the troubleshooting guide. 

If you still need help, or want to do a test connection before your appointment, email [email protected] or phone 867-335-0556. 

For details about how your personal information may be collected, used and stored, review the Patient Privacy Guide and the Privacy Notice. 

Information for health care providers

All providers using the Yukon Telehealth Network are expected to review and comply with the Acceptable Use Agreement before participating in telehealth appointments. 

Physicians providing care through telehealth must also follow the Standards of Practice for Telemedicine (Virtual Care) set by the Yukon Medical Council. These standards address licensure, patient consent, privacy and confidentiality, medical record documentation, prescribing and continuity of care. 

Scheduling

To schedule a telehealth appointment as a provider, email [email protected] or phone 867-335-0556. 

When submitting a telehealth booking request, include the following information: 

• Date
• Start and end time
• Appointment type (for example, physio, mental wellness, thoracic)
• Locations (for example, CMS link, health centre location, or clinician location)
• Clinician’s full name
• Patient (first name and last initial only)
• Requestor’s email
• Requestor’s name
• Requestor’s phone number 

Providing complete booking information to make sure appointments are scheduled accurately and connections are prepared in advance. 

For audio or video issues, read the troubleshooting guide. 

For technical assistance or to test a connection before an appointment, email [email protected] or phone 867-335-0556.