If you feel you lost money due to an investment, you have options.
When to report misconduct
If you feel your financial adviser or company:
- mishandled your investment;
- made an error; or
- gave you poor advice or information.
How to report misconduct
Start with the person or company that you dealt with. As soon as possible, write out your complaint and send it by registered mail to your adviser.
- Be clear about:
- what you believe went wrong;
- when the issue occurred; and
- the outcome you expect in order to resolve the issue (for example, having your account corrected or getting your money back).
- Document each step you take, including telephone conversations, emails, faxes and letters.
- Note the dates and times of contact, who you spoke or wrote to, and what you discussed. Communicate in writing whenever possible and keep copies.
For more information, visit the Canadian Securities Administrators' website on getting your money back.
Options for next steps
- Report the misconduct to the Ombudsman for Banking Services and Investments.
- If the investment firm is a member of the Canadian Investment Regulatory Organization (CIRO), report the misconduct to CIRO.
- If your adviser is registered with a CIRO Member, report the misconduct to CIRO.
- Take legal action through civil courts to recover losses from your firm. Depending on the amount, this could include Small Claims Court.
- If you're unable to resolve the issue, submit a formal written report of the misconduct to the Office of the Superintendent of Securities.
Reporting misconduct in the Yukon
To submit a report to the Office of the Superintendent of Securities, complete the reporting misconduct under the Securities Act form. The report must include:
- description of the misconduct;
- where and when the incident took place, including dates and times;
- what steps you've taken to resolve the situation;
- names and addresses of those involved, your relationship to the corporation or individual at the source of the misconduct;
- copies of letters, cancelled cheques, account statements, or other documents that may help to explain your report and support your statements; and
- other information that would help us to better understand your concerns.
Submit your report
- In person: 307 Black Street in Whitehorse. Our office is open Monday to Friday from 8:30 am. to 4:30 p.m.
- Email: [email protected]
- Phone: 867-667-5466 or toll free in Yukon 1-800-661-0408, extension 5466
- Mail:
Government of Yukon
Corporate Affairs
Box 2703, (C-6)
Whitehorse, Yukon Y1A 2C6
After you submit your report
Reports of misconduct are matters of public interest, therefore our process is open and transparent. Unless you request confidentiality, we will make your report and any related investigation public.